Customer Order Payment Settlements

Payments for orders are settled differently depending on the type of order it is:

Standard Item Orders – when a Customer places an order containing standard items, settlement is done on shipment. When the order is placed, an authorization for the entire order amount is created and the funds on the Customer’s credit card are put on hold. Settlement of funds for standard orders is triggered when you update the order status to Shipped and enter the shipping tracking information in the portal.

Customized or Personalized Item Orders – when a Customer places an order for items that are customized, personalized, or made-to-order, settlement is done when the you acknowledge the order and updates the order status to Customization.